Contents
Overview
In Contently, signup can appear to “loop” after clicking Register: the page returns to the same registration flow (often showing /users), and the “Join the network” modal/panel reopens with no obvious inline error.
This typically indicates the form submitted but failed validation server-side. The most common causes are reCAPTCHA verification failure (token timing/expiry) and/or password policy rejection (often made harder to detect by autofill/password managers).
Solution
Issue: Signup loops back to the same page after clicking Register (no clear error shown)
Symptom / How to recognize it
- After completing the signup form and clicking Register, the page reloads/returns to the same signup flow (often the
/usersURL). - The “Join the network” modal/panel reopens.
- No clear inline error message is visible (it looks like you’re sent back to the start).
What this usually means
The form did submit, but registration validation failed server-side, so the signup page is re-rendered and the modal reopens—making it look like a redirect loop.
Most common blockers to check
-
reCAPTCHA verification failure
- reCAPTCHA tokens can fail if you wait too long between solving the challenge and submitting the form.
-
Password policy rejection
- Password rules can be stricter than expected.
- Browser autofill/password managers can introduce confusing behavior (e.g., you think a new password was entered, but it wasn’t entered as expected).
Resolution (confirmed working approach)
Follow this sequence exactly:
-
Open a fresh tab/window
- Go to the registration page:
https://your_instance.domain.com/register - Enter name + email again
-
Manually type a brand-new password (do not use autofill/password manager)
Ensure the password meets all of these rules:
- 8+ characters (and within typical maximum length constraints)
- Includes a letter, a number, and a special character
- Does not contain 3 identical characters in a row (example:
aaa,111) - Does not contain 3 consecutive characters (example:
abc,123) - Does not contain the part of your email before the
@
- Check the Terms / Privacy Policy checkbox
-
Complete the “I’m not a robot” reCAPTCHA last
- Wait for it to fully complete.
-
Click Register immediately
- Submit right after reCAPTCHA completes (avoid waiting on the page).
Validation / Confirming it worked
Signup is resolved when:
- You are no longer returned to the same signup page/modal after clicking Register, and
- You can proceed into the newly created account experience (or the next onboarding step).
If It Still Loops
-
Confirm you are not trying to re-register an existing email
- If you previously used the same email, use Sign in or Forgot password instead of creating a second profile.
-
Collect evidence for deeper troubleshooting
- Take a full-page screenshot immediately after clicking Register (include the top of the page).
- Note the approximate time you clicked Register (include timezone if possible).
- If requested, capture and provide a HAR file while reproducing the issue (network trace).
-
Client-side isolation (only if not already tried)
- Try incognito/private mode
- Try a different browser
- Disable privacy/security extensions temporarily
- Clear cache/cookies
If the issue persists after the “fresh tab + manual compliant password + reCAPTCHA last + immediate submit” workflow, treat it as a likely server-side validation problem requiring further internal investigation.
Frequently Asked Questions
- 1. How do I know this is the same issue?
- If clicking Register repeatedly returns you to the same signup page (often
/users) and reopens the “Join the network” modal/panel, with no clear error message, you’re seeing the same “submit then re-render” loop behavior. - 2. I checked the reCAPTCHA box—why would it still fail?
- reCAPTCHA verification can fail if you wait too long between completing the challenge and clicking Register. Complete reCAPTCHA last and submit immediately after it finishes.
- 3. What password rules should I follow to avoid silent rejection?
- Use a password that is at least 8 characters and contains a letter, a number, and a special character. Avoid 3 identical characters in a row (e.g.,
aaa/111), avoid 3 consecutive characters (e.g.,abc/123), and avoid including the portion of your email before the@. Manually type it (don’t use autofill/password managers) for the test attempt. - 4. What if my email is already registered?
- The platform may not create a second profile for the same email. Use Sign in or Forgot password instead of attempting a new registration.
- 5. What should I provide if this needs escalation?
- Provide (1) a full-page screenshot taken immediately after clicking Register, (2) the approximate time of the attempt (with timezone if possible), and (3) a HAR file/network trace if requested. This helps pinpoint whether the failure is reCAPTCHA verification, password validation, or another server-side check.