Overview

This article explains how freelancers on the Contently platform can handle payment cancellation requests. It outlines the steps to accept or contest a cancellation initiated by a publication owner or manager, ensuring a smooth resolution process.

 

Information

As a freelancer on the Contently platform, you may occasionally encounter situations where a publication owner or manager requests to cancel a payment. This typically happens when both parties agree that the planned work cannot be completed as intended.

 

Notification of Payment Cancellation: When a payment cancellation request is made, you will receive both an email and an in-platform notification. The email will provide details regarding the cancellation and ask for your confirmation, along with an explanation from the story owner.

 

Accepting the Cancellation: To accept the payment cancellation, you have two options:

• Option 1: Use the link provided in the email to confirm the cancellation. You'll need to log in to the platform to complete the process on the confirmation page.
• Option 2: Log in to the Contently platform directly and navigate to the relevant story to confirm the cancellation from within the platform.

 

Disagreeing with the Cancellation: If you have concerns or questions regarding the payment cancellation, you can contact the story owner directly. You can either reply to the email notification or send a message through the platform.

 

If you disagree with the payment cancellation and wish to escalate the issue, you can contact Contently's support team by creating a ticket. They will work with you and the publication owner or manager to resolve any issues related to the payment cancellation.

 

Summary

Freelancers on the Contently platform can receive payment cancellation requests when work cannot be completed. They will be notified via email and the platform. The cancellation can be accepted by confirming via email or directly on the platform. If the freelancer disagrees, they can contact the story owner or escalate the issue to Contently's talent team for resolution.