Overview
After portfolio approval, users should receive an email with a link to a training tutorial. If this email is not received, users may not complete the necessary training to make their profile visible to clients. The solution involves providing the direct link to the training course.
Information
Issue: Missing training video link after portfolio approval
Symptoms:
- Portfolio approved but no email received with training link
- Unable to complete training to make profile visible to clients
Resolution Steps:
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Verify Portfolio Approval:
- Ensure your portfolio has been approved by checking your account status.
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Access Training Course:
- If you did not receive the email, use the following direct link to access the training course: Training Course Link.
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Complete the Training:
- Follow the instructions in the training course to complete it.
- Ensure your training completion is logged in the system.
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Verify Profile Visibility:
- After completing the training, check if your profile is visible to clients.
Note: If you continue to experience issues with accessing the training or your profile visibility, please contact support for further assistance.
Frequently Asked Questions
- How do I know if my portfolio has been approved?
- You should receive a notification in your account or an email confirming your portfolio approval.
- What should I do if I didn't receive the training email?
- Use the direct link provided to access the training course and complete it to ensure your profile is visible to clients.
- What if my profile is still not visible after completing the training?
- Contact support with details of your account and training completion to investigate further.